How we work
Four delivery models, one engagement process, and a fee built from your actual workload. You do not need to work out where you fit — that is what scoping is for.
Four ways an engagement is structured
The model follows the work: how much of it there is, how sensitive it is, and whether it recurs or finishes.
Shared Support
Smaller businesses · selected functions
Shared specialist capacity with a named engagement contact and defined deliverables. The most economical way to cover a function that does not justify a hire.
Managed Multi-Function
Growing companies · several functions
Integrated service across selected modules with coordinated service management and a single accountable delivery lead.
Dedicated / Enterprise
Higher volume · complex operations
Reserved or dedicated team capacity, tailored controls, enhanced service levels and enterprise governance.
Custom Project
Bounded work · fixed scope
Registration, cleanup, migration or catch-up work delivered against defined milestones for a fixed or scoped project fee.
What shapes a quote
Fees are built from workload, not headcount alone. A company with few employees but heavy transaction volume, several entities or a regulated environment costs more to serve than its headcount suggests.
| Factor | Why it matters |
|---|---|
| Volume | Employees, accounting transactions, IT users and devices, customer interactions, purchase orders, filings |
| Structure | Number of legal entities, branches, operating locations, currencies and bank accounts |
| Coverage | Operating hours, night-shift or weekend cover, language requirements, onsite presence |
| Risk and control | Regulated industry, enhanced control environment, security requirements, service-level commitments |
| Starting condition | How current the records are, and how much remediation is needed before steady state |
| Term | Engagement length and the minimum commitment appropriate to the model |
Scroll the table sideways to see all columns.
How fees are charged
- Recurring fees are billed monthly in advance
- Variable and time-based charges are measured monthly and billed in arrears
- Project fees are milestone-based
- An onboarding fee covers transition, proportionate to the engagement
- All fees are exclusive of VAT unless expressly stated
- Rates are reviewed annually or on renewal, on written notice
Never bundled into the fee
- Government fees, penalties and interest
- Software, cloud and licence subscriptions
- Telecommunications and media spend
- External counsel, auditors and specialists
- Travel, courier and notarial charges
- Dedicated equipment and secured workspace
These are prepaid or reimbursed at cost. Any administration fee on pass-through costs is disclosed separately — never buried in the rate.
Room to move without renegotiating everything
Volumes rarely rise in neat steps. Your engagement includes an allowance, a monitored band above it, and a flex arrangement for temporary spikes — so a busy quarter does not force a permanent change. Sustained growth triggers a capacity review and a phased move to the appropriate model, on rules stated in your Service Order rather than applied at our discretion.
We run the process. You keep the decisions. Licensed professional work stays with the appropriate practitioner. See Trust & Governance →
Get a fee that reflects your actual workload.
Tell us your volumes, entities and the functions you want covered. We will identify the right delivery model and send a written proposal.